Window Repairs

Window Repairs: Welcome changes to window regulations

With Australia’s weather warming up, and people more inclined to leave windows open, it’s worth reminding all parents and building managers of the importance of window safety due to the risk of window fall incidents involving children.

Due to these accidents the newest National Construction Code includes changes to the Building Code of Australia (BCA) that impact Window Repairs.

Express Glass welcomes the new code. In 2011-2012, there were 39 incidents in NSW alone of children falling from windows. Providing a product that helps avoid tragic accidents that cause death or serious injury to children is a top priority.

The BCA changes require windows in bedrooms of Class 1, 2, 3 buildings, Class 4 part of a building or Class 9B early childhood centres above the ground floor to have safety devices installed.

The BCA is constantly evolving and current or new standards don’t automatically apply to existing buildings. The real issue when considering the retrospective application of new standards is duty of care which is open to interpretation.

Based on a published consultation paper Express Glass is of the understanding that, due to the updated BCA, NSW Department of Fair Trading intends on varying the Strata Schemes Management Act to require owners corporations install window safety devices on existing buildings.

Express Glass welcomes such an amendment by the NSW Department of Fair Trading and has developed a suite of products to help building owners and managers comply with the new legislation to improve children’s safety.

Contact us to find out more. You can read the full consultation paper provided by NSW Department of Fair trading here.

About Express Glass

For over 25 years Express Glass has provided emergency glass replacement services to Australian businesses and households, operating 24 hours a day, every day of the year. We are the leading service provider in the glass repair and replacement industry to the business and property management sectors. www.expressglass.com.au


Window Replacement

Window Replacement: New window laws help prevent child falls…..

Window Replacement

On the 18th of September, the NSW Department of Fair Trading announced that it was updating legislation that would improve window safety, in response to the on-going safety issue of children and Window Replacement.

Express Glass commented on children and window safety earlier on this blog, and congratulates the NSW Government for taking this action as expected. An excerpt of the announcement released by the Department of Fair Trading is reproduced below or you can read the full announcement here.

The main points of the announcement include:

NSW Government will amend Strata and Residential Tenancies legislation to require owners corporations to install safety devices on all windows that pose a safety risk to young children.

Owners can install safety devices regardless of the by-laws of the strata scheme and to include window safety devices in the prescribed condition report for rental premises.

Owners Corporations will be required to install safety devices that allow windows above the ground floor to open to a maximum of 12.5 cm when the lock is engaged.

Owners corporations have been given five years to fit window safety devices, dating back to the release of the NSW Government’s Children and Window Safety Consultation Paper on 13 March 2013.


Glazier

Glazier –

Found on the southern edge of Sydney’s CBD, Broadway Shopping Center, has a substantial glass exterior comprising of 220 glass board over its principle passageway. Express Glass was designated to overhaul the front to guarantee security, enhance style and build life span.

The Problem

The fundamental section to this expansive mall complex had initially been coated utilizing covered glass with colored interlayers. These boards were breaking down and de-overlaying, that made them unsafe and in need of substitution. There were likewise concerns in regards to the measure of daylight and high temperature passing through the windows as the front confronted east.

Inward photograph of the de-covering boards.

Inward photograph of the de-covering boards.

Snags

The glass boards could just be supplanted from the outside which represented a critical test as the front was over the fundamental entrance to the inside and augmented roughly 30 meters over the ground. A glass canopy reaching out underneath the veneer kept the utilization of a scissor lift, making access troublesome. An enlightened sign before the front secured give or take 15 boards of glass making it hard to uproot them with the signage set up. Interior access was limited and the exterior likewise had existing water hole issues that required to be tended to.

The Solution

Express glass were honored the agreement to supplant in excess of 220 glass boards in the veneer in the wake of advancing a key arrangement of substitution guaranteeing site security, item life span, ideal item execution and negligible site unsettling influence.

Rather than just applying an outside tint to the boards obliging redesigning, Low E covered overlaid glass with a slight tint was introduced by Express Glass. This glass ensured enhanced vitality execution and sunlight based control which would keep going for a long time to come. The substitution technique included all work being completed after the mall’s stretched out exchanging hours to guarantee insignificant aggravation to exchanging.

A huge access blast, which included one movement path conclusion, was utilized to supplant the boards.

To guarantee the employment was overseen suitably, Express Glass composed:

Chamber grantsGlazier

Activity control

Passerby control

An extensive security administration plan.

Finished in one week, the undertaking likewise incorporated the re-fixing of the glass boards to prepare for future water spills.

The final result was an amazing, outwardly satisfying and vitality diminishing exterior that will serve the looking for a long time.

About Express Glass

For over 25 years Express Glass has provided emergency glass replacement services to Australian businesses and households, operating 24 hours a day, every day of the year. We are the leading service provider in the glass replacement and repair industry to the business and property management sectors. www.expressglass.com.au

 


Glass Company

2014 Whitbread Strata Community Awards

Express Glass Company is sponsoring an award at the upcoming 2014 Whitbread Strata Community Awards night being held on the 19th of July.

We congratulate all finalists listed below wish them good luck. We trust you will have a fantastic night.

Strata Management Business of the Year Award (Large)

sponsored by Express Glass

Express Glass logo - reflections blog

BCS Strata Management
Bright & Duggan
Mason and Brophy Strata Management
Strata Plus

Seeing it Through,

About Express Glass: For over 25 years Express Glass has provided emergency glass replacement services to Australian businesses and households, operating 24 hours a day, every day of the year. We are the leading service provider in the glass replacement and repair industry to the business and property management sectors. www.expressglass.com.au

 


Glazier – 3 insights for glazing apprentices

Express Glass‘ Managing Director Adrian Grocott as of late tended to graduating coating students at Lidcombe TAFE. This is an extract of his location:

I began in this industry 24 years back and like many individuals in our industry, I fell into the exchange through family associations.

I worked at Express Glass as a student Glazier until I was 21. By then I was doing my own particular run and was working Saturdays and doing after hour rings to spare enough cash to begin my own particular business.

An exceptionally lucky win on the stallions one weekend permitted me to purchase an ute and register my organization. By the accompanying week I was independently employed and acknowledged something was missing – clients. I hit the avenues passing out cards and inevitably work began to trickle in.

Quick forward three years and I had my first plant in Devonshire Street, Surry Hills with four gentlemen working for me. After three years we had outgrown the production line and I marked a lease on a plant I couldn’t bear the cost of in Roseberry. In April 1999, one prior week we were because of move in, an epic hail storm tore through the Eastern Suburbs and my business, Eastern Suburbs Glass, blasted with work that put us on a solid monetary balance for what’s to come.

In 2002 I fused my business with Express Glass and have put in the most recent seven years as Managing Director amid which time we have tripled the measure of the organization.

The good to my story however, is that albeit two big chances helped, 24 years of diligent work and constancy have helped my prosperity.

The 3 most imperative things I’ve adapted over those 24 years are:

GlazierStay safe. We work with an overwhelming and now and again unsafe item. I’ve seen lives pulverized in this industry through a straightforward slip by in focus. When I was 18 I had an instance of Amber Arabesque fall on me and I obliged 140 stiches – so I discovered that one the hard way and I trust you don’t experience such a circumstance.

Be trustworthy – to your manager, the organization and clients. In the event that your supervisor relies on upon you, you are more significant and over the long haul your stocks will climb.

Be overcome. In the event that something needs to be said, say it. On the off chance that something needs to be carried out, do it. Don’t remained back any longer.

You have decided to work in an industry that is quickly evolving. The utilization of glass in building and development and the headways in item and coating advances in the course of recent years has been exponential.

What this implies for you is that you’re in a development industry that is extremely assorted and loaded with circumstances. By finishing your apprenticeship you have effectively showed your diligence and you now remained at the start of your vocation in an amazingly energizing industry.

I look around my companions in the business, entrepreneurs, officials at G. James and Viridian and practically without special case I see individuals who started as understudies and were once in your shoes. You are the fate of our industry. You will be the pioneers of progress and I compliment you on accomplishing this point of refe

Seeing it Through,

Adrian Grocott, Managing Director – Express Glass

About Express Glass: For over 25 years Express Glass has provided emergency glass replacement services to Australian businesses and households, operating 24 hours a day, every day of the year. We are the leading service provider in the glass replacement and repair industry to the business and property management sectors. www.expressglass.com.au


Glass Replacement : Types, Installation, Replacements

Glass ReplacementWho is guilty of breaking a window with a massive “6 and out” cricket shot in the backyard?

  Although he wasn’t given out, the commentators in Zimbabwe had the shock of their lives when Mitchell Johnson smashed a six into the glass of the commentators box in this week’s Test. It was a close call for commentator, and former Zimbabwe test bowler, Mpumelelo Mbangwa, who luckily escaped serious injury, but had to dust shards of glass off himself.

I know most of us are probably guilty of breaking a window with an over-zealous drive in the backyard, although I’m not sure what’s worse as a kid: breaking your own home’s Window Replacement and facing your parents, or breaking a neighbors window and having to face both your parents AND your neighbor.

If an unforgettable hook shot lands you (or your kids) in hot water this cricket season, Express Glass is just a phone call away: 1300 666 234.

About Express Glass: 

For over 25 years Express Glass has provided emergency glass replacement services to Australian businesses and households, operating 24 hours a day, every day of the year. We are the leading service provider in the glass replacement and repair industry to the business and property management sectors. www.expressglass.com.au


Windows Replacement

Heat can be lost very easily if your home or business has regular single panel Glass Windows Replacement. However, two glass products can dramatically reduce the amount of heat lost and thus reduce a home’s energy consumption and lower associated energy costs.

These two glass products are Low E Glass and Double Glazing that we’ve discussed previously on Reflections.

Low E glass

Benefits:

  • Improves the insulation performance of glass.
  • Its transparent and durable coating directs heat back towards its source.
  • Improves a window’s insulation in a single sheet of glass.

Insulated Glass Unit aka Double Glazing

Benefits:

  • Uses a second layer of glass to form an insulating barrier and this
  • The Insulated Glass Unit (IGU) is a factory-sealed unit which is assembled into a window in basically the same way as any other piece of glass.
  • IGU’s can utilise Low E glass products to create some of most thermally efficient glass products available today.

NB – IGUs are usually wider and heavier than regular windows, so it is worth checking if your frames can accommodate IGUs. A qualified glazier will be able to notify you of correct frame requirements.

Differences around Australia

Viridian Glass offers these tips on selecting the right glass depending on where you live in Australia. By understanding the heating and cooling needs of your home or business, you can determine your individual window glazing priorities. For example:

  • Melbourne: around 75% of energy is used to heat homes so the emphasis is placed on glazing that reduces heat loss and maximizes desirable solar heat gain from the sun in winter.
  • Brisbane: around 90% of energy is used for cooling homes, so the emphasis is placed on reducing heat gain while keeping the air conditioned air cool. If the house remains relatively well sealed, double glazing would also be considered.
  • Sydney: Glazing is selected to minimize heat flow through the glass while balancing between summer peaks and winter lows. By choosing performance glazing you can select from a range of products that are tuned to our varied and demanding climates, providing greater comfort and energy efficiency.

Window ReplacementEssentially, in cooler regions of Australia, choose glazing that reduces heat loss and promotes solar heat gain (in winter). In warmer regions of the country, choose glazing that reduces heat gain and keeps air-conditioned air cool.

Replacing your current glass with thermally efficient glass products can dramatically reduce your energy bills and create a far more comfortable internal environment. The best part is, these energy efficient glass products continue to work for the life of the building.

If you would like a quote on replacing your current glass with an energy efficient glass type, contact Express Glass today for a free assessment.

About Express Glass: 

For over 25 years Express Glass has provided emergency glass replacement services to Australian businesses and households, operating 24 hours a day, every day of the year. We are the leading service provider in the glass replacement and repair industry to the business and property management sectors. www.expressglass.com.au


Emergency Glass

Express Glass’ Customer Service Team responds to over 100 phone calls and emails daily from people who need Glass Repair or Glass replacement for their home, business or building.

She manages the Customer Service Team’s training and staffing while providing leadership and motivation, inspiring a high performing team based culture that continually builds on existing skills and knowledge.Gail recently joined Express Glass and shares how her role ensures each and every call gets the best service. Managing a team of up to 8 people ensures Gail is very busy. A background in trade services and a more recent role in Strata Management hold her in good stead for the increasing amount of strata and building manager customers Express Glass services.

Emergency GlassGail is constantly interacting with home owners, strata managers, executive committee members, building managers and insurance professionals.

“I can often be dealing with multiple people for one job – from the Strata Manager orinsurance representative who requests our assistance to the on-site building manager or business owner who allows our staff on site to complete the job. Communicating effectively with everyone is essential,” said Gail.

“The biggest issues our customers face is that their glass replacement is an emergency and needs to be fixed that day,” said Gail. “These emergencies are of course for safety reasons, but also for business and building security.  Our role is to communicate effectively with callers and understand their requirements to ensure that once staff are on-site, the job can be completed as quickly and as efficiently as possible. We specialise in building glass replacement and we work daily to improve processes and communication to achieve our motto of “Seeing It Through”.

Gail’s Customer Service team handles a lot of volume each day, also running after-hours support from Sydney for Western Australian enquiries, but Gail acknowledges that a great team and happy work-place make her role enjoyable. “It is definitely the people at Express Glass, the way they genuinely care about the company and its customers that shines through,” said Gail.

If you have a glass emergency or enquiry contact Gail’s team on 1300 666 234 or connect with her on LinkedIn.

Seeing it Through

About Express Glass: 

For over 25 years Express Glass has provided Emergency Glass Replacement services to Australian businesses and households, operating 24 hours a day, every day of the year. We are the leading service provider in the glass replacement and repair industry to the business and property management sectors. www.expressglass.com.au


Glazier | Glazier Glass

The NSW Glass and Glazing Glass Association is hosting its annual awards night this week. It will be a great event that recognises the best of the industry. The “best of the industry” is all about acknowledging glaziers’ work, much of which is using glass in ground-breaking applications.

Glazing apprentices will also be recognised at the event. TAFE colleges recently awarded their top apprentices across all sectors, and it will be great to give further recognition to the top glazing apprentices at the awards night.

Major award categories are:

  • The Best use of Glass in a Commercial Glazing Project
  • The Best use of Glass in a Residential Glazing Project

Other award categories include: 

  • The most challenging Glazing Project valued at less than $20,000Glazier
  • The most challenging Glazing Project valued at more than $20,000

Other Awards will be presented to:

  • The Best Glass Apprentices for 2013
  • The NSW Glass Person of the Year
  • A Life Membership Award

The Express Glass team and I look forward to great night that celebrates the best of the glass industry.

Seeing it Through,

Adrian Grocott, Managing Director – Express Glass

About Express Glass: For over 25 years Express Glass has provided emergency glass replacement services to Australian businesses and households, operating 24 hours a day, every day of the year. We are the leading service provider in the glass replacement and repair industry to the business and property management sectors. www.expressglass.com.au


Glass Company

Flaws in the Glass Company compromise energy efficiency, budgets & safety discusses serious issues in the glazing sector. Non-compliant windows and glass that does not meet Australian standards and energy efficiency ratings is causing headaches for builders and certifiers according to the Australian Windows Association. These issues are also cause for concern for suppliers doing the right thing.Glass Company

Earlier this year, we published a blog post about glass compliance. We drew attention to the fact that property managers and owners could be held liable for non-compliant glass. It is also imperative  that an investment in energy efficient glass does what it is supposed to do: reduce energy consumption and costs.

An excerpt of the Fifth Estate story by Willow Aliento appears below. You can read the full article here.

The development industry is awash with non-compliant glazing that compromises energy efficiency ratings, with multiple cases of fraudulent compliance paperwork and at least six of these cases in court, according to The Australian Windows Association.

According to AWA executive director Tracey Gramlick the association has encouraged the uptake of products that improve ratings and contribute to sustainability, in view of glazing as a key element of thermal and energy efficiency of buildings.

“We were one of the first to adopt a rating system as we understood early on the impact glazing has on energy ratings,” Ms Gramlick told The Fifth Estate.

Many of the calls the AWA receives about non-compliant products have come from members of the Association of Building Sustainability Assessors who discovered designs for buildings that appeared compliant on paper, but have been delivered with non-compliant products that will not achieve stated ratings.

The same issue of non-compliant and sometimes fraudulently certified products has also occurred with safety glass, which Ms Gramlick said the AWA was extremely concerned about.

Carrying out a glass compliance audit will ensure that your property’s glass and windows are genuine and meet current Australian Standards.

Seeing it Through,

Adrian Grocott, Managing Director – Express Glass

About Express Glass: For over 25 years Express Glass has provided Emergency Glass Replacement Services to Australian businesses and households, operating 24 hours a day, every day of the year. We are the leading service provider in the Glass Replacement and repair industry to the business and property management sectors. www.expressglass.com.au